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FAQs for Fertility Storage Solutions Customers

Frequently Asked Questions for Fertility Storage Solutions Customers

Your reproductive material is safely stored with Fertility Storage Solutions, but you may have questions about your account. Please read the frequently asked questions below to find answers.

Why am I receiving a bill?
Your reproductive material is currently stored at an Ovation Fertility IVF laboratory or dedicated Fertility Storage Solutions facility, and storage fees are applied to maintain reproductive material storage.

Why am I receiving a bill from Embryo Options?
Fertility Storage Solutions uses an online billing portal called Embryo Options, which allows all patients to pay their bills and download disposition documents.

I no longer want to store my reproductive specimen(s). What do I do?
Please follow the link in your bill, and enroll in Embryo Options to complete disposition forms. The portal allows for eNotary through DocuSign, or you can download the disposition forms, complete, notarize and return to avoid further billing.

Do I have to pay my bill if I no longer wish to maintain storage?
No, if you complete the disposition forms and return them within 60 days of initial billing, we will void any fees.

I have never received a bill before. Why am I receiving one now?
Fertility Storage Solutions has assumed responsibility for your specimen storage, and all specimens stored require payment for continued storage. All previous balances for storage have been moved to the Embryo Options portal. If you do not have a balance, and this is your first bill, monthly fees are now due for continued storage. You may elect to discontinue storage by completing a notarized disposition.

I completed a disposition in the past. Why are my specimen(s) still stored, and why am I being billed?
Ovation requires specific notarized dispositions to instruct any final dispositions. We understand that in the past, the process may have been different, and we ask that you complete our required document to enact a final disposition. We will void any fees if disposition is returned within 60 days of billing.

I would like to discuss my account.
Please email Support@My-FSS.com with your name and date of birth, and a staff member will reach out to discuss any concerns. For HIPAA reasons, a HIPAA release will be sent before we can discuss medical specifics. For specific specimen details, please contact your local Ovation lab.